FAQ

Ordering & Shipping Questions

How does shipping work?

We’ve got a whole page for that. Please click here.

Do you ship to outside UAE?

Unfortunately, we do not currently offer shipping to countries beyond the United Arab Emirates.

What shipping materials do you use?

We use 100% recyclable materials in our shipping materials. Jars ride in custom-made inserts to protect them from the violence of shipping. All shipping materials collapse with minimal effort for easy recycling.

Do you store my payment information?

No. All credit card information is processed securely by Shopify listed Payment Gateway. OKAZ does not store⁠—and cannot access⁠—your credit card information. Only your last four digits will be retained in our records in compliance with the credit card services we accept for payment.

In addition to all major credit cards, we also accept PayPal, Apple Pay, and Google Pay. We use two-factor authentication to enhance the security of every transaction. Orders are charged in full at the time of purchase.

What is your return policy?

It is our goal for customers to be completely satisfied with their spice purchases.

For our in-store customers, we are happy to accept a return for a refund within 30 days, with the original receipt, provided the packaging remains intact and sealed, without signs of tampering.

Online customers can contact us at contact@okaz.ae and we will be happy to assist you with the return process.

Do you offer gift cards?

We offer Virtual Gift Cards which are emailed to you, the gift-giver, to forward to your recipient. Our Gift Cards are available in denominations of AED20.00, AED30.00, AED50.00, and AED100.00.

How do I redeem a gift card?

You can pay with a gift card on our checkout payment page. When you checkout you'll add your address details, then choose your shipping option, and then on the payment page, you can enter the 16-character gift card code.

Product Questions

Do you have sodium contents for your spice blends?

Yes, please visit our sodium contents page for more information.

What is the best way to store spices?

Spices should be stored in airtight containers. Our jars and bags are good if they are properly stored. Air, heat, and light are the enemies of fresh spices. A dark cabinet or drawer will do. The worst place to keep your spices is above the stove because heat from the oven will destroy essential oils in the spices.

How are the spices packed?

We offer glass jars and resealable bags, Jars are sealed with foil to lock in flavor and lock out moisture. The easiest way to remove the foil seal is to puncture it with a butter knife and peel it off the jar. The cap is metal and stamped with our logo.

Do spices expire?

Most spices do not "expire." Spices will lose flavor and color over time, as their volatile oils (from where the aromas and flavors derive) evaporate, but spoiling is not a concern for a majority of our products. For optimal flavor, we recommend that our ground spices and blends get used within 12 to 18 months, after opening. If your spices are moving beyond that time frame, you're still fine to use them, but you'll find that you're using more to match the original flavor punch. As we reconsider our packaging and labeling, we are planning to add a suggested "use by" date on our spices.

Store Questions

Where are your stores located and what are their hours?

You can find our store locations and hours of operation here.

Can I add items to/change items in my order?

Since we do not retain your payment information, for your online security, we are not able to add items to an existing order. You can place a new order for the items you wish to add. If you are looking to remove items for a refund, please contact us at contact@okaz.ae.

Where can I learn more about career opportunities at OKAZ?

At the heart of every spice, blend, and recipe is our fantastic team. We’re searching for team members with a passion for food, a love for the creative, and a willingness to learn. Soon you can visit our Careers Page (under progress) to view our current employment opportunities.

Wholesale & Commercial Inquiries

Can I buy in wholesale quantities?

Thank you for considering OKAZ as a wholesale spice provider for your business. We offer quantities as large as you need and also offer our spices at a discount price for our wholesale account holders.

What if I have more questions?